Privacy Policy

Your privacy is important to us. This policy explains how we collect, use, and protect your information.

Last Updated: March 29, 2026

At Craftio Technical Services ("Craftio", "we", "us", or "our"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us.

1. Information We Collect

We collect information that you provide directly to us and information that is automatically collected when you use our services:

Personal Information

  • Contact Information: Name, email address, phone number, company name, and mailing address
  • Account Information: Username, password, and account preferences (if you create an account)
  • Communication Data: Messages, inquiries, and feedback you send to us through contact forms, email, or other communication channels
  • Project Information: Details about your projects, budget, requirements, and service preferences

Automatically Collected Information

  • Usage Data: Information about how you access and use our website, including pages visited, time spent on pages, and navigation patterns
  • Device Information: IP address, browser type, operating system, device identifiers, and mobile network information
  • Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to collect information about your browsing activities

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Service Delivery: To provide, maintain, and improve our web development, AI integration, and cloud services
  • Communication: To respond to your inquiries, provide customer support, and send you important updates about our services
  • Business Operations: To process transactions, manage projects, and fulfill contractual obligations
  • Marketing: To send you promotional materials, newsletters, and information about our services (with your consent where required)
  • Analytics: To analyze website usage, understand user preferences, and improve our website functionality and user experience
  • Security: To detect, prevent, and address technical issues, fraud, and security threats
  • Legal Compliance: To comply with applicable laws, regulations, and legal processes

3. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

  • Service Providers: We may share information with third-party service providers who perform services on our behalf, such as hosting, email delivery, analytics, and payment processing. These providers are contractually obligated to protect your information
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity
  • Legal Requirements: We may disclose information if required by law, court order, or government regulation, or to protect our rights, property, or safety
  • With Your Consent: We may share information with your explicit consent or at your direction

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption of data in transit and at rest using industry-standard protocols (SSL/TLS)
  • Secure hosting infrastructure on Microsoft Azure with enterprise-grade security
  • Regular security assessments and vulnerability testing
  • Access controls and authentication mechanisms
  • Employee training on data protection and privacy practices

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and store information about your preferences and browsing activities. Cookies are small text files placed on your device when you visit our website.

We use cookies for the following purposes:

  • Essential Cookies: Required for the website to function properly
  • Analytics Cookies: Help us understand how visitors interact with our website
  • Functional Cookies: Remember your preferences and settings
  • Marketing Cookies: Used to deliver relevant advertisements (with your consent)

You can control cookies through your browser settings. However, disabling certain cookies may limit your ability to use some features of our website.

6. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

  • Access: Request access to the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information (subject to legal and contractual obligations)
  • Portability: Request a copy of your data in a structured, machine-readable format
  • Objection: Object to processing of your personal information for certain purposes
  • Withdraw Consent: Withdraw consent where processing is based on consent
  • Opt-Out: Unsubscribe from marketing communications at any time

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. We take appropriate safeguards to ensure that your information receives an adequate level of protection, including through contractual agreements with service providers.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will take steps to delete such information.

10. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read the privacy policies of any third-party websites you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our services after such changes constitutes your acceptance of the updated Privacy Policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Craftio Technical Services

Email: service@craftiosg.com

Response Time: Within 12 hours